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Don’t want to read through all this?  Skip to the How It Works video below… or Sign Up Now

Alternatively, find out how much a negative review costs your business – Click Here for our calculator.

Do you want:

 

      1. Increased website traffic through improved search results?
      2. Higher customer engagement and greater loyalty?
      3. A direct line to the thoughts of your customers?

The one thing that can get you all three is customer reviews

But, you must approach customer reviews in two ways:

      1. Increase the number of positive online reviews
      2. Proactively engage negative experiences to prevent them from becoming negative online reviews

One without the other will not work

Our Responsive Customer Feedback Engine is designed to specifically increase the number of online reviews you receive.  It works to promote positive experiences and help you mitigate negative ones.

Here are the stats (click on each to explore):

  • 93% of consumers use the internet to search for businesses
  • Reviews account for roughly 9% of Google’s algorithm when determining search results
  • 57% of shoppers use Google to read reviews
  • 93% of customers read online reviews before buying a product
  • 91% of 18-34 year-olds trust online reviews as much as personal recommendations
  • 93% of consumers say that online reviews influenced their purchase decisions
  • 82% of consumers say they consult them to find out more about local stores
  • Customers are willing to spend 31% more on a business with excellent reviews
  • Other positive review results include:
    • Increased consumer trust
    • Having a direct line to customers
    • Appearing higher in search engine rankings
  • 3.3 is the minimum star rating of a business consumers would engage with
  • 94% say an online review has convinced them to avoid a business
  • 53.3% of customers expect businesses to respond to their negative reviews within a week
  • As many as 97% of shoppers who read reviews online also read responses from businesses
Ok, so positive reviews are great.  Nothing you need to do about them when they show up online, except celebrate. But, how do you know when you have a negative review?  Do you check your reviews every week?  Do you hire a reputation manager? The hard truth is that you have to make time to manage your reviews.  You have to check for negative reviews AND respond to them.  Whether you hire a reputation manager to monitor all review sites and respond to individual reviews is a financial decision you have to weigh. But, what if at least you could head off some (or most) negative reviews before they happened? Our system helps you contact your customers to proactively ask for a review.
      • Positive experiences are guided to leave an online review
      • Negative experiences are guided to provide you more information so you can resolve misunderstandings or make restitution
Watch the short video below to see our system in action
Play Video